Klarna sänker prognos: 'USA växer väldigt starkt'
Swedish studio interview the day of the Q3 guidance cut: he puts the shortfall on markets outside the US and insists US growth is still very strong.
Co-Founder, CEO & Director, Klarna Group plc (KLAR)
10 recorded appearances
Swedish studio interview the day of the Q3 guidance cut: he puts the shortfall on markets outside the US and insists US growth is still very strong.
Argues brand preference survives agentic shopping — "if you have preference, it doesn't matter that much how many buttons are in the checkout" — and revisits what he now concedes was overstated about the AI customer-service experiment.
Short on-floor interview framing Klarna's shift from buy-now-pay-later into a broader banking and commerce product.
His thesis is that falling switching costs, not AI features, are what kill SaaS systems of record. Says Klarna went from roughly 6,000 people to 3,000, that customer-service AI has to be built rather than bought, and calls passing on Nubank a billion-dollar personal miss.
Concedes the AI push went too far — "I had to pay a lot for saying that. People were very angry with me" — and describes the correction: AI supporting humans as VIP treatment, including hiring Klarna's own customers as remote part-time contractors.
Argues buy-now-pay-later is safer than revolving credit on interest, loss rates and real-time underwriting, and backs proposed credit-card rate caps.
Solo conference keynote on the AI rebuild and Klarna's positioning against the card networks in European retail.
IPO-week sit-down: the Walmart and IKEA fixation as his operating model, his own unofficial use of Cursor to write code, and why he reversed his position on stablecoins.
Recorded at the NYSE: says Klarna was burning about $100m a month and swung to $1-2m of monthly profit within two years, and frames the company as an attack on the $1.2tn US credit-card market rather than a BNPL business.
Traces the Walmart obsession back to his family's arrival in Sweden, insists the model is broader than BNPL, and describes AI moving financial services toward customer-controlled advice.